The Greater Metropolitan Cemeteries Trust (GMCT) as an organisation manages and services a large portfolio of assets, but in the past has rarely engaged in major construction and capital projects. In their internal progress towards establishing a vision for the construction of their largest cemetery yet; engaging with the board, senior staff and community decision makers to build a coherent master plan proved difficult, and though well received, the plan was not approved by the board.
Mosaic Insights was engaged to use a series of workshops involving the Trust Board, Senior Staff and Leadership Team to establish the Vision for the new cemetery, using the strengths of the previous GMCT vision and values. By framing this as a stakeholder engagement challenge, Mosaic Insights aimed to ensure that the outcome was recognised by each group as their own work, and so establish better ownership, while adding key insights and knowledge of industry leading trends.
Mosaic Insights has now delivered the detailed Vision as outlined by the board, the criteria for examining a potential master plan for that vision, and a roadmap for the planning construction and delivery of the project.